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Delivery Policy

Effective date: 8 August 2026 · Version: 1.0

This policy describes how Collaboration Hub General Trading L.L.C ("CoHub") delivers goods to business customers. Deliveries are carried out through CoHub's logistics partners. This policy forms part of our Terms & Conditions.

1. Coverage — United Arab Emirates

We deliver within the UAE only, across all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

  • Deliveries to free zones, ports, airports and other controlled areas are subject to the gate-pass and access rules of the relevant authority; the customer is responsible for arranging entry permits for our delivery teams.
  • Remote or restricted-access locations may require additional lead time or charges, confirmed before order confirmation.

2. Lead Times

  • In-stock items: typically 1–3 business days for Dubai, Sharjah and Ajman, and 2–5 business days for the other emirates.
  • Sourced-to-order and special orders: lead time is stated in the quotation / proforma invoice after expert review.
  • Dates are good-faith estimates unless expressly agreed as binding in the order confirmation. We will notify you promptly of any change.

3. Bulk & Scheduled Deliveries

For pallet, high-volume or multi-drop orders:

  • Our team contacts you after order confirmation to agree a delivery appointment (date and time window).
  • Please confirm in advance: site address and access route, vehicle size limits, dock/forklift availability, floor/lift constraints, and any municipality or building permits required.
  • Offloading: drivers offload to the ground level / delivery bay. Movement inside the site, lifting to upper floors or specialized offloading equipment are the customer's responsibility unless expressly agreed in the order confirmation.
  • Phased or split deliveries can be scheduled for large orders by written agreement.

4. Delivery Charges

Delivery charges (if any) are stated in the quotation and proforma invoice before your final confirmation. Free-delivery thresholds, where offered, are shown on the platform.

5. Receiving Your Order — Inspection & Proof of Delivery

  • An authorized representative of the customer must be present during the agreed window.
  • Count and inspect the goods at handover. Visible damage, shortages or wrong items must be recorded on the delivery note before signing.
  • The signed delivery note (or electronic acknowledgment) constitutes proof of delivery. Post-handover issues are handled under the Returns & Refunds Policy (7-day inspection window for defects).

6. Cash on Delivery (COD) Collection

  • Payment is collected at delivery, in cash, in UAE Dirhams (AED), for the exact total stated in the proforma invoice (including VAT).
  • Please prepare the exact amount; drivers carry limited change.
  • Payment must be made by the customer or its authorized representative; our delivery personnel issue a payment acknowledgment on collection.
  • Goods are handed over only after full payment. If payment is not available at delivery, the attempt is treated as a failed delivery (Section 7).
  • The official tax invoice is issued by CoHub after payment completion and packing, in accordance with our VAT & Invoicing Policy — delivery personnel do not issue tax invoices.

7. Failed Deliveries & Re-Delivery

A delivery attempt fails if no authorized representative is present, site access is refused or not arranged, or COD payment is not made. In such cases:

  • We will contact you to reschedule; re-delivery and handling charges may apply.
  • After two failed attempts attributable to the customer, CoHub may cancel the order in accordance with the Terms & Conditions.

8. Risk & Title

Risk in the goods passes to the customer upon delivery and acceptance at the agreed address. Title passes upon CoHub's receipt of full payment (for COD, at delivery upon payment).

9. Delays & Events Outside Our Control

Where delivery is delayed by events outside our reasonable control (weather, customs or port disruption, road closures, governmental action), we will inform you and agree a revised schedule. Our liability for delay is limited in accordance with the Terms & Conditions.

10. Contact

Delivery desk: [email protected] [●] · Phone: [●]

Collaboration Hub General Trading L.L.C — [●], United Arab Emirates

This policy is published in English and Arabic. In case of inconsistency, the English version prevails to the maximum extent permitted by applicable UAE law.